Frequently Asked Questions

Delivery period depends on the source and availability of the products. Fast moving products like NormocinTM, PlasmocinTM, Adjuvants, Cell counting kit, few secondary antibodies, TRI- Reagent® etc. are mostly in ready stock and hence can be delivered in 2 to 3 days. Other products are imported and are ordered as per the requirements and hence are normally delivered within 8 to 18 days. Few products are sometimes back ordered with the manufacturers and hence may have longer lead times. We will inform you actual delivery period at the time of ordering.

Most of the manufacturers don’t provide free samples. However, few manufacturers do provide free samples in order to promote their products. You can get free samples for TRI-Reagent ® (sample pack of 6ml), Cell counting kit (100 tests), ELISA kit (24 well) from Elabscience and MedChemExpress (small sample sizes as per their website). We levy a small shipping charge of Rs. 950/- + GST for sending free samples.

Orders are shipped at required temperature mostly by Blue-dart. For all orders above Rs. 30,000/-, Labex absorbs the cost and our clients enjoy free delivery. For orders below Rs. 30,000/-, we levy small shipping charge of Rs. 950/- + GST for sending products.

Alternatively, customers may use a preferred carrier collect number for shipping costs if requested at the time of order.

An order can be tracked on the Blue-dart or other carrier website using the tracking number provided by us at the time of shipping.

We accept the payment through Cheque/NEFT/RTGS or deposit Cash in Union Bank of India. Terms of payment are to be agreed prior to order placement.

We provide help to setup different kinds of experiments and support in data analysis.

Yes, Labex has adequate storage facility for keeping products at ambient temperature, +4oC and -20oC.